We have two support schemes available. One is a comprehensive maintenance contract and the other is a token scheme.

The Comprehensive maintenance contract provides an eight working hour response throughout the normal working week, i.e. Monday to Friday inclusive. The contract is renewable annually, and covers call out charges, labour and parts for an unlimited number of incidents on the equipment covered. For a small monthly supplement Microsoft operating systems and Office applications can be included.

This basic contract can be extended to provide a faster response or weekend cover, and of course we will be happy to provide support on an ad-hoc chargeable basis for any equipment not covered. This scheme suits the business that has a fixed budget for IT support. The costs of the scheme are as follows for the Hull telephone (01482) area:

Equipment type	Monthly charge per unit
Workstation computer, laser, dmp or multi-function printer	from £12 +vat per month
Workstation computer software support supplement	from £5 +vat per month
Server, including Microsoft server software	from £50 +vat per month
Server applications supplement (backup, fax, mailserver, proxy server)	from £12 +vat per month
Network excluding hub / switches	from £5 +vat per month
Network including hubs or switches	from £5 +vat per month

Click on the Comprehensive button for terms and conditions.

The Token scheme gives the same priority response as the comprehensive contract. An agreed number of tokens, dependent on anticipated usage, are purchased in advance and a parts fund would be held on your behalf. Each token covers an individual incident and there is no restriction on what workstation or printer equipment it is applied to; they may also be used for network support. Tokens are also available for server support

Should parts be used in the course of the repair, their cost would be deducted from your parts fund and an invoice would then be raised to ‘top-up’ your parts deposit. When the number of unused tokens falls to less than half of the agreed holding, an invoice would be raised to replenish the holding.

The tokens are valid until the cancellation of the agreement by either party; any remaining tokens or parts deposit would then be refunded. This scheme suits the smaller business, where value for money and flexibility are important.

Tokens for use in the Hull area are currently £120 +vat each for an eight working hour response, and there is a minimum holding of three. The Parts Deposit fund starts at £250, depending on the type of equipment to be covered, so the initial outlay starts from £673 inc vat. Click on the Token button for terms and conditions.

We do not support applications software with these schemes other than Microsoft Office and operating systems, as we are not software specialists; however, we are willing to provide assistance where we can on a ‘best endeavours’ basis at our normal rates.